Frequently Asked Questions

If you have any additional questions or require further assistance, our dedicated support team is always ready to help. Simply reach out to us, and we’ll be more than happy to assist you.

What is TenTrade?

TenTrade is an Investment Company providing online trading services on Forex and CFDs. TenTrade offers unparalleled trading conditions designed to meet all realistic expectations from both professional and less experienced traders.

How are my funds protected with TenTrade?

Your funds are held in separate client money trust accounts with AA graded banks using the highest level of protection. For more information regarding our safety of funds, click here.

How can I register for a trading account with TenTrade?

Opening an account with TenTrade is quite fast and simple. Click the "Trade Now" button on the top section of our website or click here to fill in the registration form directly. Once the application form is submitted, you will receive a welcome email that contains all trading account details, including your MT5 Login ID, password and server settings.

Do I have to provide any documents to TenTrade?

Definitely. Before trading with TenTrade, you will need to complete our secure verification procedure in order to confirm your identity.

How can I deposit funds to my account?

TenTrade offers a robust payment system where you can fund your trading account fast and securely using plenty of deposit options, including major credit/debit cards, wire transfer and e-wallets. For more details regarding our deposit options, continue here.

How can I contact TenTrade?

You may contact our customer service team 24 hours a day, 5 days a week (Mon-Fri) through email, telephone and live chat support.

How strong is your market liquidity?

Our market-leading price feeds are streamlined by trusted interbank liquidity providers in a fair and transparent trading environment for all traders.

Do you accept clients from USA?

No. The Commodity Futures Trading Commission (CFTC) regulation inhibits US clients from trading with non-US brokers. Since TenTrade is a global broker that strictly follows all international laws and regulations, no US clients are accepted.

What is the maximum leverage offered?

TenTrade allows you to set your own trading limits with the freedom to choose a leverage ratio from 1:1 to 1:500, depending on your trading goals, exposure needed and risk appetite.

What account types do you offer?

At TenTrade, we provide different types of accounts with tempting conditions that match any trading style. Have a look at our account packages here.

What is the minimum amount to register an account?

The minimum amount to deposit and start trading with TenTrade is 100USD or equivalent.

What range of markets are available to trade?

TenTrade allows you to invest in the most traded financial markets including Forex Currencies, Energies, Commodities and Futures, Cryptocurrencies, Stock CFDs and Indices. For more details regarding our trading products, continue here.

Do you support Expert Advisors?

Yes, our Meta Trader 5 trading platform is enabled for algorithmic (automated) trading strategies.

Do you offer Cryptocurrencies trading?

Yes. Cryptocurrency trading is featured in all trading accounts types on offer.

What are the market opening/closing hours?

The trading session for all our Forex currency pairs opens on Monday at 00:00 sever time and closes on Friday at 23:55 server time, whereas the Metals session is open for trading at 01:00 server time daily and closes at 23:45 server time daily. The trading hours of Futures and Indices CFDs vary, depending on the instrument itself. For more information, please check our contract specifications.
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