FAQ
Frequently Asked Questions
Find answers to common questions about TenTrade services and programs.
General FAQ
How long does it take to open an account?
You can open an account right after you register. It should take you 5 minutes if you complete your details correctly.
What can I trade?
You can trade CFDs on forex from Monday 00:00 to Friday 23:59. For CFDs on commodities, indices, and shares, the times differ according to instruments’ country. Trading on Crypto spots and crypto CFDs is 24/7.
What leverage do you offer?
Our dynamic leverage account offers up to 1:2000 leverage. All our other accounts offer up to 1:500.
Can I merge my accounts?
No. Accounts cannot be merged. Each account is managed separately.
Can I hold trades overnight and over the weekend?
Yes. You can hold trades overnight and over the weekend. Overnight swap charges may apply depending on the asset and account type.
How do I start trading?
It’s simple:
- Create your profile.
- Open an MT5 account.
- Make a deposit.
- Start trading.
Can I change the base currency of my account?
No, you cannot change the base currency of your account after you have made a deposit. You can request to open a new account with a different base currency.
Can I withdraw whenever I want?
Yes, you can withdraw money at any time, even if you have open positions, just as long as there is available equity to maintain the open positions.
Is my money safe with TenTrade?
Yes. We operate under the strictest international laws, so you can rest assured that your money will be fully protected. Any funds, including unrealised profits, are held in separate trust accounts with AA- graded banks while our technology is fully encrypted with Secure Sockets Layer to guard against fraud. We also have a risk management system that ensures your balance will never fall into the negative.
Which payment methods do you support?
We support Bank Transfers, Local Transfers, Credit/Debit cards, and E-wallets. Available methods may vary by region.
Can I use a different method to withdraw than I used to deposit?
No. For security and regulatory compliance, withdrawals must be made to the same method and account used for the original deposit.
Do you allow news trading?
Yes. News trading is permitted on TenTrade.
Which platform do you use?
We use MetaTrader 5 (MT5) – the industry-leading trading platform offering advanced charting, automated trading, and a wide range of order types.
What is the minimum period I can hold trades open?
There is no minimum holding period on standard accounts. Trades can be opened and closed at any time during market hours.
Brokerage FAQ
What accounts can I trade with?
TenTrade offers a range of account types: Pro, Pro Plus, ECN, and Dynamic Leverage 1:2000. Each is designed for different trading styles and experience levels.
What is the minimum deposit and withdrawal?
Minimum deposits: Pro – no minimum; Pro Plus – $20,000; ECN – $25; Dynamic Leverage – no minimum. Minimum withdrawals: Korapay – $10; Crypto – $50; Wire Transfer – $100.
Can I transfer funds between my accounts?
Yes. You can transfer funds between your TenTrade accounts through the client portal.
Are there dormancy fees?
Yes. A dormancy fee of $15 per month applies to accounts that have been inactive for 3 or more months.
Can I hold multiple accounts?
Yes. You can hold multiple accounts simultaneously, as long as each account meets its funding requirements.
What is the difference between a demo and a real account?
A demo account uses virtual funds, allowing you to practise trading without any financial risk. A real account uses your actual deposited money – profits and losses are real.
How long can I use a demo account?
Demo accounts are available for up to 90 days.
Partner FAQ
What is the Partnership Program?
TenTrade’s Partnership Program lets you earn commissions by referring clients to our platform. You receive a unique referral link and earn a percentage of the spreads or commissions generated by your referrals’ trades.
Who can become a partner?
Anyone can become a partner – influencers, content creators, marketers, trading educators, or anyone with a network of potential traders.
How do I become a partner?
Register for a TenTrade account, then apply through the partnership portal.
Are there any fees to join the program?
No. Joining the TenTrade Partnership Program is completely free.
How much can I earn?
Your earning potential is uncapped. You earn a percentage of the spreads and commissions generated by every trade your referred clients make – the more active your referrals, the more you earn.
When and how do I get paid?
Commissions are calculated in real time and credited to your partner wallet. You can withdraw your earnings at any time directly from the partner dashboard.
What support will I receive?
You’ll be assigned a dedicated account manager, access to a partner WhatsApp group, and a suite of marketing and analytics tools to help grow your network.
What promotional tools are available?
Partners get access to a full dashboard with referral links, banners, social media post templates, and real-time performance reports.
Can I promote TenTrade in my country?
TenTrade is available in 30+ countries. Eligibility by region is confirmed during the signup process.
Do I need to be a trader to become a partner?
No. You don’t need to be a trader. As long as you can refer clients, you can earn commissions.
PAMM FAQ
What is PAMM?
PAMM stands for Percentage Allocation Management Module. It’s a system where a professional fund manager trades with pooled capital from multiple investors. Profits and losses are distributed proportionally based on each investor’s contribution.
Who can use PAMM?
PAMM is designed for two types of users: experienced traders who want to manage funds and earn performance fees, and passive investors who want their capital managed by a professional.
How do I become a PAMM Fund Manager?
Register a TenTrade account, request PAMM Manager status through the portal, and set your performance fee structure. Once approved, investors can allocate funds to your account.
How do investors earn money?
Investors receive a share of the profits generated by the fund manager. Returns are automatically calculated and allocated in proportion to each investor’s contribution to the total pool.
Is my capital safe with a PAMM manager?
Yes. Investor funds are held in segregated accounts. PAMM managers can only trade – they cannot access or withdraw investor capital directly.
Can I monitor performance?
Yes. Both managers and investors have access to real-time analytics and performance dashboards through the client portal.
Are there any fees to become a PAMM partner?
No. There are no fees to become a PAMM partner or fund manager on TenTrade.
Can I withdraw my funds?
Yes. Withdrawals are possible, subject to the trading schedule and the terms outlined in the PAMM agreement you’ve entered with the fund manager.
Funded Trading FAQ
Who is a Funded Trader?
A A funded trader is an individual who trades financial instruments using capital provided by a brokerage firm like TenTrade, sharing profits with the firm while adhering to its risk management rules.
What are the program phases?
We offer two paths: TenExpress – a 1-step evaluation with a 10% profit target; and TenFreedom – a 2-step evaluation with targets of 10% in Phase 1 and 8% in Phase 2.
After passing the evaluation, how long does approval take?
Account approval after passing the evaluation takes between 1 and 48 hours.
What percentage of profits can I keep?
You keep 70% of all profits, across all account sizes.
When are profits paid out?
Profit payouts are made bi-weekly (every 15 days).
What is the minimum number of trading days required for a payout?
You must have traded for a minimum of 5 days before requesting a payout.
What is the trading period?
There is no time limit on the Evaluation. You have unlimited trading days to reach your target.
What are the payout options?
Two options are available: Standard – 70% of profits every 15 days; Accelerated – immediate payout once your account reaches a 10% gain.
What is the scaling plan?
Achieve a 10% gain, leave the profits in the account, and your account size will scale – starting from $10,000 up to $30,000 and beyond.
How often can I withdraw?
You can withdraw bi-weekly (every 15 days). Withdrawals are processed within 1-3 business days.
What are the trading rules?
The main rule is simple: don’t blow the account. Specific drawdown limits apply depending on your program and tier. For Instant Funded, you have a maximum drawdown limit. For the TenExpress Challenge, you need to hit the 10% profit target without exceeding the drawdown limit. For the TenFreedom Challenge, you need to hit the 10% profit target on the first step and then the 8% profit target without exceeding the drawdown limit.
Is Bot/EA trading allowed?
Automated trading (bots/EAs) is only permitted on Instant Funding accounts. They are not allowed during Evaluation Challenges.
What happens if I lose money?
As a Funded Trader, you have no personal financial liability for losses. The capital at risk belongs to the firm, not you.
Copy Trading FAQ
What is Copy Trading?
Copy trading is a strategy where the positions opened by one trader, known as a Leader, are replicated by other traders, known as Followers. This process is often automated, allowing the follower’s performance to mirror that of the leader. However, liability for any losses remains with the trader who chooses to follow another account. Copy trading can be a popular way to enter the markets for those who may lack the time or knowledge to trade independently.
What happens to my profits?
Followers can withdraw their profits freely at any time. Leaders can also withdraw freely and manage multiple follower accounts simultaneously.
Is Copy Trading automated?
Yes. Your trades will be fully automated, so you won’t be able to select individual positions from your chosen leader. Your trades will continue to copy even if you log out. However, you can control how much of the leader’s trades to copy by setting your risk level as a percentage of each trade.
Can I use leverage with Copy Trading?
Leverage is preset on your MT5 account when you open it. It can amplify your profits from a smaller amount of capital, but it also increases the risk of larger losses. You don’t need to match your provider’s leverage ratio exactly, but keep in mind that if your leverage is insufficient to open a position, the trade won’t be copied.
What if I make a loss?
Followers are responsible for their own losses. Leaders are not liable for the trading outcomes of their followers.
Which platform will I use?
You’ll use MetaTrader 5 (MT5) for copy trading. With powerful features and a sleek, intuitive design, it’s easy to use – no matter your experience level.
Can I copy trade forex?
Yes. With TenTrade, you can copy trade forex, commodities, indices, shares, and cryptocurrencies. The assets in your portfolio depend on the leader you follow. Some may focus on a single market, while others diversify across multiple asset classes.
How do I know my money is secure?
Your funds, including any unrealised profits, are held in separate trust accounts with AA-rated banks. We operate under strict international regulations, and our fully encrypted technology protects against fraud. If copy trading doesn’t go as planned, our protection ensures your balance can never go negative.
Can I follow more than one social trader?
Yes. You can subscribe to more than one leader at the same time.
How can I contact TenTrade for help?
You can reach us via live chat from 9am to 6pm GMT+2. You can also email us at [email protected].